Shaffali Aneja is a seasoned Senior Operations Engineer with extensive experience in technical support and system operations within the IT sector. Currently at Mphasis since May 2025, Shaffali leads global Level 2 technical support for PyraCloud, effectively overseeing incident resolution and issue analysis. Prior to this role, Shaffali served at SoftwareOne, providing similar support and collaborating with development and project management teams to ensure SLA adherence and successful project outcomes. Experience at Cognizant as an Associate Consultant involved maintaining critical systems on a 24/7 schedule, while earlier work at IBM focused on proactive production support, incident management, and process monitoring. Shaffali holds a Master's degree in Electrical, Electronics, and Communications Engineering from Chandigarh University, complemented by a Bachelor's degree from Banasthali Vidyapith.
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