Sarah Rizzo

Sarah Rizzo is an accomplished professional with extensive experience in customer success and service management across various organizations. At USAI Lighting, Sarah served as a Customer Success Manager, where strategic account management efforts contributed to 30% of total sales and ensured timely project completions that enhanced client retention. Prior to that, Sarah was a Customer Success Specialist at Selux Corporation, achieving a 90% quote turnaround within 24 hours and driving operational improvements through lean process optimization. In more recent roles, including Customer Service Coordinator at MPI, Inc. and Client Support Manager at Jim Hunt Consulting, Sarah focused on enhancing client communication and resolving service-related issues. Additionally, as Lead Guest Experience Manager at Massage Heights, Sarah contributed to staff training and guest satisfaction. Sarah holds a Master of Arts in Teaching and a Bachelor of Fine Arts in Painting from The Maryland Institute College of Art.