Mark Matthews is a seasoned professional with extensive experience in client services and incident management. Currently serving as a Senior Client Services Coordinator at mPulse since June 2024, Matthews previously held the role of Client Services Coordinator at HealthTrio by mPulse from May 2020 to December 2024. Prior experience includes functioning as a Major Incident Manager at Symantec from January 2015 to January 2020, where responsibilities involved leading collaboration efforts for major incident resolution in the Global Command Center. Earlier in a career as a Medical Assistant - Site Coordinator at Pima Heart Physicians, Matthews managed employee schedules, performance evaluations, and training on new systems. Mark Matthews holds a Bachelor of Science in Health Care Administration from the University of Phoenix and a Medical/Clinical Assistant certificate from Apollo College, Tucson.
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