MRI Botswana (MRIB) is a pre-hospital Emergency Medical Service (EMS) company. MRI Botswana EMS division operates at Advanced Life Support Paramedic level with direct medical oversight by the companies Medical Director.
MRIB also operates Remote-Site medical services for a number of locations in the Mining Industry. 
MRI Botswana Ltd. coordinates its national and international activities from its’ 24-hour call centre which is based in Gaborone. In addition to medical call centre services, the call centre also provides a number of customised contact centre services to private companies, parastatal, and government departments, including a number of healthcare and social service counselling services to the community. 
Over the years our company has placed large emphasis in the development of people. We are a registered training centre with the Botswana Training Authority (BOTA). As such we provide corporate and private first aid and first responder training in Botswana. We are also a recognised American Heart Association (AHA) Training Site affiliated to the Resuscitation Council of Southern Africa - the only such site in Botswana offering advanced level courses to healthcare professionals including nurses and doctors.

Mining

MRI Botswana Ltd.

MRI Botswana Ltd.'s headquarters in Gaborone, Botswana

Kutlwano Mswela B.acc

James MacKay

Kgomotso Kubisa

Tshepo Tsheko

Moraki Mokgosana

Michael Tlhagwane

Emmanuel Maite

Anthony Sefako

The Customer Support Team at MRI Botswana Ltd. plays a vital role in ensuring prompt and effective communication with clients through the 24-hour call centre. They provide emergency medical assistance, coordinate pre-hospital services, and offer support for remote-site medical services in the mining sector. Additionally, the team delivers customized contact centre services, as well as healthcare and social service counselling, while maintaining a focus on exceptional customer service and community support.

Customer Support Team

The Quality and Operations Team at MRI Botswana Ltd. is responsible for ensuring the highest standards of service delivery in emergency medical response and training. This team focuses on quality assurance processes, oversees operational efficiency, and manages inventory to support the seamless function of medical services. They play a critical role in maintaining compliance with regulatory standards and enhancing the overall effectiveness of the company's pre-hospital and remote-site medical operations.

MRI Botswana Ltd.

Org chart

Teams

Customer Support Team

Quality and Operations Team

Offices

MRI Botswana Ltd.

Org chart

Teams

Customer Support Team

Quality and Operations Team

Offices

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