David Louw is a seasoned technical writer currently employed at MRI Software since October 2023, where responsibilities include creating comprehensive documentation such as user manuals and product specifications. Prior to this role, David served as Customer Services Manager at MRI Palace Property Management Software from August 2019 to October 2023, leading the support team and managing customer inquiries. David's extensive career in IT began in 2001 and includes significant roles such as Customer Relations and IT Services Specialist and ICT Technical Lead at GRAB IT, where responsibilities encompassed daily operations, project management, and technical support. David's technical expertise also includes experience with server installation and network support, gained through previous positions at Betting World PTY (LTD) and ICCS Kimberley. With a foundational education in Information Technology from Damelin, David combines strong technical skills with a dedication to customer service.
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