Matthew Adams is an accomplished professional with extensive experience in customer service and team leadership. Currently serving as Lead Assistant Manager at EXL since October 2020, Matthew oversees team operations, focusing on performance monitoring, data analysis, and process improvement to ensure exceptional customer service. Prior to this role, Matthew was an Assistant Manager at EXL, where responsibilities included staff development and operational support. Previously, Matthew spent over six years at iiNet, progressing from Customer Service Representative to Customer Service Manager, where key accomplishments involved leading a sales team, resolving customer complaints, and enhancing service quality through effective process improvements. Matthew Adams demonstrates a strong commitment to achieving organizational goals and fostering high performance within teams.
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