Randy Cortez has extensive experience in technical and operational roles, currently serving as the Technical Escalation Team Lead and Solutions Analyst at MRI Software since April 2020. Prior to this, Randy was the Operations Manager at Cashpoint Payment Solutions from March 2015 to April 2020. Randy's career began at Integrated Technology Services, where numerous positions were held from 1999 to 2015, including National Technical Field Trainer, Client Services Liaison (Account Manager), Senior Technical Support Officer, and ATM Repair Centre/Field Technician. Randy holds certifications in Electronics Trade (Cert III), Training & Assessment (Cert IV), and Leadership & Management (Cert IV).
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