Tracey S. is a skilled Software Support Analyst II at MRI Software, specializing in Commercial Management Real Estate software solutions for the North American region since September 2021, with a strong track record of maintaining high performance metrics. Previously, Tracey served as a Quality Assurance Analyst for Insight Global/State of Ohio, where responsibilities included evaluating recorded calls to enhance customer service and providing coaching to 200 agents and supervisors. Prior experience also includes roles as an HR Benefits Implementation Specialist and Customer Service Supervisor at Ahola HR Solutions, focusing on client-facing benefit plan implementation and optimizing departmental workflows. Tracey S. holds an Associate of Arts degree in General Education from Cuyahoga Community College.
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