MSA Mizar is a European leader in Business Process Outsourcing (BPO) for the insurance industry, specializing specialized in claims management. Founded in Italy in 1979, it was the first to introduce an automated claims processes model, today an international standard. With 800,000+ claims handled annually, 850 professionals and operations in 6 countries, MSA Mizar is the only provider managing the entire claims value chain, from first notification to settlement.
 
Its growth is driven by a proprietary tech platform and innovation hubs such as Mizar Tech and the Data-AI Lab, which develop advanced solutions to streamline processes, enhance quality and anticipate market needs.
 
Companies in the MSA Mizar Group include:
- MSA-Multi Serass: presides over all phases of claims management and portfolio outsourcing (BPO), also offering SaaS services adopted by insurance companies to integrate or replace internal systems;
- N4C: coordinates a wide network of independent experts, delivering both on-site and remote appraisals as a unique operations center supporting policyholders and insurance companies;
- Acclàims: specialized in active claims management, recoveries, back-office services and technical auditing for fleets and insurance companies;
- RipArte: manages a network of hundreds of affiliated bodyshops, providing repair services through the proprietary RiPortal software;
- Legalade: an innovative law firm specializing in insurance dispute management.
- Dottor Grandine: a leading company with +500 authorized centers, dedicated to repairing vehicles damaged by hail.
* Mizar Tech: the Group’s technology hub, developing advanced IT solutions;
- Veta+: a leading insurance outsourcing group located in Spain. Veta+ is specialized in the Property&Casualty market.
- Medexpert: coordinating a nationwide network of Medical-Legal experts, the company provides appraisals through an AI-based patented model;


MSA Mizar

This department specializes in the assessment and settlement of insurance claims.

Claims Management

This department manages the evaluation and resolution of insurance claims and legal matters.

Claims Processing

This department oversees the planning, execution, and completion of projects across various initiatives.

Project Management

This department manages administrative support functions and ensures efficient office operations.

Administrative Services

This department focuses on analyzing business operations and providing insights to improve efficiency and decision-making.

Business Analysis

This department manages financial operations, accounting, and administrative support functions.

MSA Mizar

Org chart

Teams

Claims Management

Claims Processing

Project Management

Administrative Services

Business Analysis

Finance and Administration

Offices

MSA Mizar

Org chart

Teams

Claims Management

Claims Processing

Project Management

Administrative Services

Business Analysis

Finance and Administration

Offices

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