Michael Zapata is a Senior IT Manager with over 12 years of experience in IT support, incident management, and enterprise systems. Currently serving as the Vice President Team Lead for Workplace Technology at MSCI Inc., they previously held roles at United Talent Agency and Ascential, where they managed 24/7 incident response strategies, led service desk operations, and maintained high customer satisfaction ratings. Michael's expertise spans a variety of tools and environments, enabling them to drive efficiency and user satisfaction in high-pressure settings. They continue to seek opportunities to optimize IT support systems and enhance operational performance.
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