Michael Gonzalez is the Chief Executive Officer of Service Pro by MSI Data. They previously served as VP, Product Management – Field Service AI at Salesforce from 2022 to 2025, where they reshaped the Field Service Management category by leading global R&D teams to develop AI-powered capabilities with Agentforce and brought strategic customers online with autonomous agents. They also led Field Service Mobile at Salesforce, guiding the mobility strategy through innovations in offline experiences and partnerships with Apple and Google. Gonzalez earned an MBA from Santa Clara University in 2011 and is currently pursuing a Bachelor of Science in Marketing at Santa Clara University.
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