MSP Process
Patrick Leonard is currently the CEO of MSP Process since October 2023. Prior to this, Patrick served as the CEO of Backup Radar from July 2016 to October 2021, and My IT from April 2011 to January 2020. Patrick has a background in entrepreneurship and a focus on providing tools for MSPs to verify end users and improve communication efficiency within existing platforms.
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MSP Process
MSP Process elevates your service delivery with PSA-integrated verification, communication and automation tools where all client interactions are logged. Using SMS, Chat, email, phone, and push-notification channels, MSPP uses the client-preferred communication medium for end-user and tech verification for Zero-Trust Policy, rapid ticket creation and response, and ticketing and scheduling automation. Mobile technician and end-user apps let you communicate with all parties in a seamless and secure fully integrated Manage environment. We fully support integrations with Autotask, Kaseya BMS, Syncro and Halo! Our ConnectWise and Autotask Integrations feature a native Pod/Insight to perform all communications, ticketing and verification. #psa #msp #verification #zero-trust #SMS #MMS #zerotrust #vishing #socialengineering #servicedesk #helpdesk #automation