Alex Grisham is an experienced Telephony Administrator at MTM, Inc. since April 2015, specializing in monitoring telephony systems, maintaining contact center platforms such as Genesys Hybrid Cloud and Five9, and providing comprehensive technical support. Previous roles include Technical Support Analyst and Bi-Lingual Customer Service Representative, where responsibilities involved handling IT service escalations and managing customer inquiries in English and Russian. Prior experience includes serving as a Help Desk Technician at UniCredit Bank Ukraine, delivering tier I desktop support and troubleshooting technical issues. Alex holds a Bachelor of Science degree in Cybernetics from Lutsk Liberal Arts University, obtained in 2008.
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