Lambert Shingiro has extensive experience in customer service and operations, primarily with MTN Rwanda since October 2011, serving as an MTN Service Centre Supervisor responsible for supervising staff, managing stock levels, handling customer complaints, and providing training to various stakeholders. Additionally, Lambert has worked in customer operations for MTN rwandacel since 2008, focusing on customer needs and cross-selling services. Prior experience includes a role as a Customer Care Agent at CET, where responsibilities included supporting customer operations. Lambert holds a Bachelor's degree in Finance from Kigali Independent University, obtained between 2011 and 2014.
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