MTN Rwanda began its operations in 1998, starting out as an exclusive GSM network providing voice and SMS services. The portfolio has exponentially grown to include mobile and fixed data, Mobile Money services, Enterprise solutions and other Value Added Services. We believe everyone deserves the benefits of a modern connected life. We are committed to leading the delivery of a bold new digital world and through this, make our customers'​ lives a whole lot BRIGHTER. We do this by delivering relevant, accessible, high quality telecommunications solutions that put them in control.

MTN has over 6.9 million subscribers with a footprint that is covered by 4G, 3G and 2G networks as well as an extensive Fiber network. The company continues to invest heavily in infrastructure to expand its coverage and capacity across the country . 

MTN also acknowledges its responsibility towards its stakeholders to sustain long-term mutual value. In this regard, the company has established relationships with governments and community groups for partnerships that are geared towards improving the quality of service it offers to Rwandans through its Corporate Social Responsibility programme, MTN Foundation.

MTN Rwanda has continued to grow from being a generic telecommunication company known for basic telephony to a digital lifestyle-enabling, one-stop solutions shop that supports consumers through every moment and every stage of their life.

Telecommunications

MTN Rwanda

MTN Rwanda's headquarters in Kigali, Rwanda

This department focuses on assisting and resolving customer inquiries and issues to ensure satisfaction and loyalty.

Customer Support

This department oversees and optimizes network performance and management of core transport and packet core systems.

Network Operations

The Information Technology Team at MTN Rwanda is pivotal in ensuring the smooth operation and advancement of the company's digital and telecommunication services. This team focuses on maintaining robust IT infrastructure, developing and securing software solutions, and optimizing data management systems. They support the company's strategic goals by delivering innovative technology solutions that enhance user experience, safeguard sensitive information, and ensure reliable network services for MTN Rwanda's customers.

Information Technology Team

The Senior Management Team at MTN Rwanda is responsible for steering the company’s strategic direction and ensuring the effective operation of its diverse portfolio of services. This leadership group coordinates key functions, including supply chain management, financial operations, customer value management and analytics, human resource development, network engineering, and overarching strategy. Their collective expertise drives the company's mission to deliver high-quality telecommunications solutions and spearhead corporate social responsibility initiatives for long-term stakeholder value.

Senior Management Team

The Leadership Team at MTN Rwanda is responsible for steering the company’s strategic direction and ensuring the effective implementation of its goals. Comprising key executives such as the Chief Executive Officer, Chief Technical & Information Officer, Chief Financial Officer, and Chief Technical Officer, this team provides visionary leadership, oversees company operations, drives innovation, and ensures financial stability. They also cultivate relationships with stakeholders and champion initiatives that align with MTN's mission to offer high-quality, accessible telecommunications solutions that enhance the digital lives of Rwandans.

Leadership Team

This department oversees the management and coordination of service center activities to ensure efficient customer support and service delivery.

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Other teams

Network Operations

Information Technology Team

Senior Management Team

Leadership Team

Service Center Operations