Michael Flores is a Principal Consultant with extensive experience in service design and strategy, primarily within the technical division at UnityBPO from 2017 to 2020. They held various leadership roles, including Director of Global Business Services and Senior Business Solutions Architect, where they specialized in operational management and continuous service improvement. Prior to UnityBPO, Michael contributed as a HelpDesk Supervisor at The Kemtah Group, Inc. and had roles in technical support at T-Mobile and ClientLogic. Michael earned an IT core curriculum degree from Central New Mexico Community College between 1997 and 1999.
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