Debbie Beard is currently the AVP of Change Management EMEA at Bank of Tokyo-Mitsubishi UFJ, leveraging over 12 years of experience in service management and project delivery to enhance IT services across the EMEA and the USA. Previously, they held various roles, including Service Delivery Manager at BT Global Services and Project Manager at Lloyds Banking Group, where they demonstrated expertise in managing substantial budgets and improving service efficiency. Known for driving transformative change and achieving high levels of customer satisfaction, Debbie has successfully reduced incidents and maintained SLA compliance through vigilant service monitoring and process development. Debbie also possesses a BTEC 1st diploma in Business and Finance from Runshaw College.
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