Mukuru is one of the largest money transfer providers in Africa and a leading Next Gen Financial Services Platform that offers affordable and reliable financial services to the emerging consumer.

The foundation of our business was built by providing the continent’s migrant diaspora with safe, convenient international money transfers. From this base we have grown a wide range of products and services that take their cue from our customers’ needs and aspirations for greater financial security and a better life.
To this end, we continue to build a highly robust and resilient physical and digital financial payments infrastructure across Africa that unlocks new value-added services for our loyal customers. This includes cash transfers, Mukuru Funeral Cover, and the Mukuru Card. 

As a fintech provider, Mukuru has underpinned its successful customer engagement strategy with the ability to ‘speak the language’ of its users and gain a grassroots understanding of the unique pain points that customers face in each market.

Our engagement platforms include WhatsApp, free USSD, the Mukuru App, and the website. Customers are always able to speak to Mukuru about any challenges or difficulties with the platform, whether it’s a Mukuru agent in a physical booth, at a branch, over the telephone, or via a virtual live chat function in a language of the customer’s choosing, and often in their mother tongue. Take a walk through our Contact Centre at any time, and you’ll hear conversations in 15 languages – our very own united nations of Africa and Asia.

Call Center

FinTech

Payments

Personal Finance

Mukuru

Mukuru's headquarters in Cape Town, South Africa

This department focuses on developing, testing, and maintaining software products and systems.

Software Engineering

This department focuses on providing assistance and solutions to customers, ensuring a positive experience and addressing their inquiries.

Customer Support

This department is responsible for ensuring the quality and reliability of products through systematic testing and evaluation processes.

Quality Assurance

This department focuses on managing and optimizing sales processes, overseeing regional sales strategies, and coordinating sales activities.

Sales Operations

This department focuses on analyzing data to provide insights that support decision-making and enhance business performance.

Business Intelligence

This department oversees financial operations, accounting practices, and management of financial resources within the organization.

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Other teams

Customer Support

Quality Assurance

Sales Operations

Business Intelligence

Finance Management