Patricia Batista

Patricia Batista is an experienced Service Manager currently at SIBS Multicert since June 2022. Prior to this role, Patricia held the position of Gestão Serviço de Instalação at Leroy Merlin from January 2019 to June 2022, where responsibilities included optimizing services for increased profitability, serving as Product Owner for two platforms, and defining service strategies for retail. Earlier experience at AKI Portugal spanned from November 2009 to December 2018, encompassing roles in client services management and cash supervision, with a focus on service portfolio analysis, team training, and supplier negotiations. Educational qualifications include a Master's Degree in Service Marketing, a Postgraduate Degree in Sales Management, and a Bachelor's Degree in Business Management, all from esteemed institutions.