Roxana Brieva is an experienced workforce management professional currently serving as a Workforce Manager at Claritev since September 2021. Previously, Roxana held the position of Business Analyst on a contract basis at Exelon and worked as a Workforce Management Analyst at Konica Minolta Business Solutions U.S.A., Inc. Additional experience includes roles in global workforce management at Pearson and as a Workforce Manager at PCF. Earlier positions include Project Manager at Creston Electronics and Senior Operation Analyst at Nextel Communications, focusing on call routing strategies and staffing needs. Roxana's career began as a Customer Care Representative at Nextel Communications and Sprint. Roxana holds a Bachelor's degree in Business Management from Berkeley College, obtained between 2017 and 2021.
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