Roshan Menon has extensive experience in IT Service Management and operations, currently serving at Multiplex since February 2013, where responsibilities include process streamlining, incident and change management, resource management, and team leadership. Previously, Roshan worked at TCS e-Serve International Ltd. as a Senior Process Associate, focusing on technical support and customer service operations, and at Wipro Technologies as a Subject Matter Expert providing technical support for Microsoft Excel users. Early career experience includes a role as a Customer Interaction Executive at Cheers Interactive, responsible for gathering information for business directories. Roshan holds a Bachelor's degree in Information Technology from Mumbai University.
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