Hannah C. is a Research Manager at Legal 500, drawing on over eight years of experience in building and scaling customer support functions. They have led teams in diverse environments, specializing in support strategy and process design to enhance efficiency and customer satisfaction. Previously, Hannah held roles such as Senior Manager of Customer Support at Wagestream and Global Head of Customer Support at Whizz Education, where they managed international teams and implemented metrics to drive performance. Their educational background includes a BA in Archaeology from the University of Nottingham and a Swahili Beginners course at SOAS University of London. Currently, they are focused on connecting with leaders to continue scaling high-performing support teams.
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