Sofia Gumucio is a seasoned professional in customer success and consulting, currently serving as a Customer Success Architect at Thoughtful AI since January 2025 and as the North America Lead Solutions Consultant at Mural since July 2022. At Mural, Sofia excels in crafting compelling narratives and developing strategic solutions to address customer collaboration challenges. Previously, Sofia played a key role as a Ways of Working Consultant at Mural, where responsibilities included defining the structure for the professional services arm and co-creating initial service offerings. At Accenture, Sofia held various roles, including Strategy & Consulting Consultant and Sr. Innovation Designer, focusing on human-centered design and innovation capabilities for large organizations. Earlier experiences include internships at CEMEX, Alice, BakerRipley, and Roaster Boutique SRL. Sofia holds a Bachelor of Science in Economics from Texas A&M University.
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