Sam Crooks is currently the Quality and Training Manager at MVF, where they oversee onboarding and quality assurance for a contact center with over 80 agents. Since joining MVF in 2018, Sam has progressed from a Team Leader to their current role, where they are implementing the CallMiner Speech Analytics Platform to enhance outbound activities. Sam has a strong passion for people development and utilizes data-driven decision-making. They earned a Bachelor's degree in Music Performance (Jazz Double Bass) and Classical Music History from Bishop's University between 2011 and 2014.
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