WK Y. has over 9 years of experience in leading customer service operations across various industries, including ride-hailing, wellness, and rental services. Currently serving as the Head of Customer Service at MVL, they have implemented artificial intelligence to enhance service efficiency, achieving a 55% productivity increase and a 90% improvement in service levels. Prior to this role, WK Y. held positions such as Assistant Manager at OSIM International and Goldbell Car Rental Pte Ltd, where they focused on process improvements and enhancing customer experiences. They previously worked as a Customer Success Manager at Uber, where they oversaw customer support operations and contributed to significant performance enhancements. WK Y. is passionate about delivering exceptional customer service while fostering collaboration across teams.
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