William Steffen is an accomplished Operations Technical Manager at MWEB since December 2007, with extensive experience in customer support and technical operations. Specializing in the development of customer-facing systems and automation strategies, William has forged strong partnerships with various technical business units and broadband network providers. Previous roles include Operations Manager at mico.co.za, where management of day-to-day operations and quality control was a focus, and Network Administrator at Swiss Re, overseeing a significant office network. William's diverse background is complemented by a range of education in business analysis, strategic management, and leadership, alongside multiple certifications, including Microsoft Certified Systems Engineer.