Stephen Patterson currently serves as a Technical Support Manager at MX, focusing on TechOps OKR management using Jira and Confluence. Prior to this role, Stephen held the position of Senior IT Service Desk Manager at Coinbase, where expertise in service design and process improvement was leveraged to enhance operational efficiency and collaboration with various partner teams. Stephen's career includes significant experience at Airbnb, where responsibilities ranged from supervising the Pilot Perfect Scale service to leading customer support teams, and a tenure at Apple, which included roles as Interim Lead Genius and AppleCare Support Specialist. Stephen holds a degree in Language Studies from the University of California, Santa Cruz.
This person is not in the org chart
This person is not in any teams
This person is not in any offices