Gui Machado

Gui Machado is the Head of Customer Experience and Operations at Consórcio Mycon, where they lead a 40-person team and focus on automation and digitalization in customer service. Prior to this role, Gui accumulated diverse experience in customer service, content creation, and education, including positions at U.N.I Training and evenko. Gui has also contributed as a freelance writer and production assistant, and they coordinate the GB Kids program at Gracie Barra Montreal. Educated at institutions such as McGill University and Université de Montréal, Gui holds degrees in communication and media studies along with qualifications in French, accounting, and ESL instruction.