Marcos Lopes is a specialist in Customer Experience and Management, with a focus on customer success, retention strategies, and continuous improvement. Currently serving as the Customer Success Manager at Myra since 2025, they have previously held various leadership roles, including Customer Service Manager at Altec Sistemas e Tecnologia and Operations Manager at TSA Gestão de Qualidade. Their extensive experience in enhancing customer satisfaction and operational efficiency is complemented by an MBA in Marketing Strategy from the Universidade de São Paulo. Marcos's career reflects a strong commitment to improving client relationships and achieving exceptional results in service quality.
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