Mark Moran

Mark Moran is a seasoned customer experience professional with extensive experience spanning roles such as Customer Experience Manager at MyRepublic and Rocket Mobile NZ. With a strong background in project planning, customer pain point analysis, and user experience enhancement, Mark has successfully collaborated with diverse teams to improve processes and deliver impactful business projects. Mark's expertise extends to systems administration for customer support platforms like Zendesk and Qualtrics XM, as well as crafting user stories and training documentation. A graduate with a Bachelor's degree in Business and Related Support Services and a Diploma in Management, Mark consistently demonstrates a commitment to exceptional customer service and operational efficiency.