Mystery Customer are leading experts in the customer experience (CX), insight and activation business.  We measure and monitor customer experience, and help clients to improve customer satisfaction, build brand loyalty and drive sales conversion.
We work with leading Retailers, Automotive Manufacturers and Dealers to provide an end-to-end service solution because customer experience is not just about performance measurement.  It’s about taking action to consistently improve the way you engage with your customers to gain competitive advantage, reduce costs, measure training and grow sales.
Rather than relying on anecdotal feedback, we can provide visibility around your customers’ experiences while tapping into data-led insights to help you make more informed decisions. Our specialist mystery shoppers visit all channels and categories of retail across Australia.
At Mystery Customer we believe in listening to what our customers want and tailoring our approach to ensure their needs are met.  We can design cost-effective and efficient solutions leveraging our team’s retail expertise.
Five reasons to use Mystery Shopping as a Research Tool
•	Encourage all levels of your organisation to become customer focused.
•	Ensure that your sales and service teams adhere to the law and company policy.
•	Check that your sales and marketing plans are understood and implemented by your teams at the point of sale.
•	Benchmark your service and sales performance against your main competitors.
•	Build and monitor training procedures to improve your service and sales outcomes.

Mystery Customer

Org chart

Teams

Offices