Laura Howie

Laura Howie has over 7 years of work experience in technical support and leadership roles. Laura began their career at LogicNow in 2014 as a Sales Specialist, responsible for providing excellent customer service and increasing product uptake. In 2015, they were promoted to Technical Support Supervisor, where they oversaw daily activities and shaped team processes. In 2016, SolarWinds acquired LogicNow, and Laura continued their role as Technical Support Supervisor until 2016.

Laura then joined Women Ahead in 2016 as the Vice Chair, focusing on simplifying processes and providing a supportive networking environment for women in business. In 2017, they returned to SolarWinds MSP as a Senior Manager, responsible for service level and delivery of technical support. In 2021, they were promoted to Director of Technical Support at N-able, where they continue to drive support initiatives and collaborate with the global leadership team.

Laura Howie completed their Bachelor of Arts degree in Politics with a 2:1 honors from the University of Dundee between 2008 and 2012. Prior to university, Laura attended Grove Academy. In terms of certifications, Laura obtained the ITIL Foundation Certification from AXELOS Global Best Practice in 2015. Laura also holds certifications in KCS v6 Fundamentals from the Consortium for Service Innovation, Customer Service: Knowledge Management from LinkedIn, and Certified Support Supervisor from Service Strategies. The exact date of obtaining the certifications is not provided.