Marko Nikolic is an experienced professional specializing in customer service and English language instruction. Currently serving as an AFC Subject Matter Expert and AFC Operations Team Manager at N26 since June 2019, Marko has previously held roles such as Senior FCO Analyst and International Customer Service Specialist within the same company. A background in customer service includes a position as a Customer Service Executive at Booking.com, where Marko focused on deescalating and resolving customer issues. Marko's teaching experience spans over seven years, with roles as an English Teacher at Eureka Centar and Aliter School, offering comprehensive courses in English for various purposes, including preparations for international exams. Marko holds a Master's degree in Teaching English as a Second or Foreign Language from the Faculty of Humanities and Social Sciences at the University of Zagreb.
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