Michael McEvoy is a Workforce Management Specialist at N26, where responsibilities include calculating staffing requirements and organizing schedules for customer support operations. Previous roles at N26 include WFM - Real Time Analyst, focusing on service level metrics and performance trends, and International Customer Service Representative, providing support to the English-speaking market. Prior experience includes Sales & Customer Communication Agent at Marley Spoon, Content Moderator at Arvato, where evaluation of online content was performed, and Sales Retention Agent at eir Ireland, handling customer retention calls and issue resolution.
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