Katie M.

Katie M. is a seasoned Customer Success Manager with extensive experience in managing client relationships and project execution across multiple organizations. Currently at N2WS, Katie oversees a $1.5 million portfolio, manages client projects, and has implemented strategies that significantly reduced risk and increased year-over-year revenue by 19%. Previously, at DeepNet Proactive IT Support, notable achievements include enhancing client partnerships that resulted in a 31%+ increase in retention. With a background in client engagement and support roles at Millennium Systems International and HumanEdge, Katie has consistently driven improvements in client satisfaction and operational efficiency. Educational credentials include an Associate's degree from Bergen Community College and a Bachelor's degree in Business Administration and Management from Fairleigh Dickinson University.