Sofia Anninou

Sofia Anninou is an experienced Case Manager at PRONIA since March 2021, with a rich background in customer service and community support roles. Participating as a CPI Role Player for NAATI since May 2018, Sofia contributes to interpreter testing and ensures effective test administration. Prior positions include Customer Service Specialist at Serco Citizen Services Pty Ltd, where responsibilities included handling inquiries for an Australian Government Department, and delivering meals for Darebin City Council, addressing client welfare and satisfaction. Early experience includes volunteer work with the Darebin Ethnic Communities Council, assisting asylum seekers, and serving as an Administration Officer at Biohellenika S.A., managing customer services and records. Sofia holds a Certificate IV in Community Service Work from Melbourne Polytechnic and a degree in Tourism and Business Administration from the Technological Educational Institute of Patras.