Prerna Bajaj is a strategic and service-oriented IT professional with over 8 years of experience in project and service management, specializing in IT solutions across various sectors including retail, automotive, banking, and pharma. Currently, Prerna serves as a Service Manager at Nagarro, focusing on IT service delivery, stakeholder engagement, and continuous improvement initiatives utilizing ServiceNow and ITIL-based frameworks. Prerna is pursuing an Executive MBA at SP Jain School of Global Management, concentrating on project and innovation management, which enhances leadership and digital transformation capabilities. With a solid foundation in software testing and agile methodologies, Prerna is skilled in managing global delivery models and ensuring customer satisfaction through proactive service assurance.
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