Sameer W.

Sameer W. is a seasoned product and service strategist and consultant, specializing in IT Service Management (ITSM) and IT Business Management (ITBM) with a strong emphasis on customer-centric solutions. They currently serve as an Associate Principal Engineer for ITSM consulting at Nagarro, contributing expertise in service design, implementation, and continual improvement, while also being an evangelist for AI integration in ITSM practices. Previously, Sameer held various critical roles at companies such as Capgemini and Tata Consultancy Services, where they focused on process design, implementation, and service introduction management. Sameer holds a Bachelor of Engineering in Computer Science from Shah & Anchor Kutchhi Engineering College, and completed their higher secondary education in Computer Science at Ramnarain Ruia College.