Upasna B. is a Senior Staff Engineer at Nagarro since March 2020, specializing in Jira Service Management (JSM) implementations and optimization solutions to enhance SLA adherence and mean time to resolution (MTTR). Prior roles at Nagarro include Staff Engineer, where Upasna led cloud migration projects and provided technical insights, and Associate Staff Engineer, responsible for developing an organization-wide helpdesk integrating JSM. Prior experience at Infosys from July 2015 to February 2020 included the role of Technology Analyst, delivering Agile consulting and technical solutions to enterprise customers, along with previous positions in systems engineering. Upasna holds a Bachelor of Engineering in Computer Science from Chitkara University, completed in 2015.
This person is not in the org chart
This person is not in any teams
This person is not in any offices