Melissa Jackson currently serves as the Director of Communications for the National Association of Insurance Commissioners (NAIC) since October 2025. Prior to this role, Melissa held the position of Vice President of Public Affairs at the Federal Reserve Bank of Kansas City from November 2020 to November 2025, where leadership was provided to a multidisciplinary team of over 30 professionals, managing public relations, media relations, and stakeholder engagement efforts. Melissa's experience also includes roles at the U.S. Department of State as an Assistant Vice President and Foreign Service Officer focused on Public Diplomacy, and a variety of positions within the Federal Reserve Bank of Kansas City, including Assistant Vice President of Human Resources and Manager of Public Affairs. Educational qualifications include a Master of Public Administration from The University of Kansas and a Bachelor's degree in Organizational Communication from Missouri State University.
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