Catherine Githui is a seasoned professional with extensive experience in customer service and compliance operations. Currently serving as a Compliance & Fincrime Operations Analyst at NALA since December 2021, Catherine has previously held roles including Customer Support Team Lead and Customer Service & Operations Representative, where high-quality customer support was prioritized to bolster the growth of NALA Money. Catherine's prior experience includes working as a Support Officer at awamo GmbH, where over 300 clients were trained on the Awamo 360 banking system, and as a Customer Service Officer at KWFT Bank, facilitating various banking processes and training. Additionally, Catherine's early career includes a position as a Customer Care Executive at StarTimes Media Kenya, focusing on resolving customer inquiries across multiple platforms. Catherine holds a Bachelor of Arts in Economic & Sociology from Egerton University, earned between 2009 and 2013.
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