Joyce Swartz is an accomplished professional currently serving as the Director of Digital & Technology at Namibia Breweries Ltd since November 2023, and has held the position of Head of Innovation and Digital Transformation at Standard Bank Namibia since April 2017. In this capacity, Joyce is responsible for overseeing innovation and digital transformation initiatives across 54 branches, successfully digitizing processes to enhance client experiences and achieve a 95% reduction in turnaround time. Prior roles at Standard Bank Namibia include Head of Operations Shared Services, where automation efforts significantly improved service turnaround times. Joyce's earlier experience at Standard Bank Group involved enhancing service performance and operational efficiencies. Joyce holds a Postgraduate Diploma in Digital Businesses and a certificate in Digital Transformation from MIT Sloan School of Management, along with a degree from the University of Namibia.
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