Stephanie Mirch

Stephanie Mirch is an experienced professional with a strong background in customer success and support operations. As the Head of Customer Success at Nanit since September 2018, Stephanie manages both internal and outsourced customer support teams, focusing on meeting service level agreements (SLAs) and enhancing customer experiences in collaboration with various departments. Previously, at i.am+, Stephanie served as the Director of Customer Support Operations, where operational strategy design led to a 30% reduction in operating expenses and a 10% improvement in SLA performance. Career progression includes roles at Wink, Inc. and Quirky, where management and training of support teams were key responsibilities. Foundation in the field began at Aflac, where leadership in dual accounts and payroll account servicing established strong operational and analytical skills. Stephanie holds a Bachelor’s Degree in Liberal Arts and Sciences from Russell Sage College.