Jay S. is the Head of Customer Success for the Americas at Napier, where they focus on leveraging AI-powered compliance solutions to enhance client satisfaction, retention, and revenue. With over eight years of leadership experience, Jay previously held roles such as Senior Customer Success Manager at ComplySci and Regional Account Executive at ANIMA Group. They earned a Bachelor of Science in Criminal Justice from Stockton University, laying the foundation for their career in customer success within the Reg/Fin tech sector. Jay is skilled in customer lifecycle management and data-driven strategy, consistently aiming to exceed performance metrics.
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