Evan Krum

Evan Krum is the Customer Strategy and Programs Lead at Narvar, where they focus on enhancing customer success and engagement in the retail and e-commerce industry. With over seven years of experience in customer strategy roles across various B2B SaaS startups, Evan has a proven track record in driving customer loyalty and retention. They previously held leadership positions at Augury, Stay Ai, Sidecar, and Quartile, significantly impacting customer satisfaction and revenue growth. Academically, Evan earned an M.B.A. in Marketing from Drexel University and holds multiple degrees in communications and business. Outside of work, they are passionate about environmental and sustainability causes and actively participate as a Climatebase Fellow.