Masood A.

Masood A. has a diverse work experience starting from 2017. Masood has worked as a Customer Care Specialist for Eventus Faction Pvt Ltd and provided clients with sales information and quotations. Masood also evaluated homeowners' eligibility for solar schemes and scheduled appointments for solar experts to visit potential clients. From 2018 to 2021, they worked as a Senior Sales Representative at Touchstone Communications, where they planned and delivered solutions, provided technical support to team members, and implemented training and mentoring programs to enhance the sales staff's success and competency. From 2021 to 2023, Masood founded IMPACT BPO, where they developed and implemented business strategies that led to a 30% increase in revenue in the first year of operations. Masood also built and led a team of over 50 employees and directed the overall operations, including establishing goals, creating budgets, and managing finances. In 2022, they worked as a Customer Support Executive for Phi Consulting. Currently, they are working as a Customer Support Specialist for the company Nash since June 2023.

Masood A. attended Bahria University, but the start and end years of their attendance are not specified. Masood has obtained several certifications in Technical Support, Customer Service, Social Media Marketing, Google Ads, and PHP, along with passing the EF Standard English Test, with the latest certification being in April 2023.