Derek Wade is a seasoned technology professional with a robust background in technical support and engineering. Currently serving as a Senior Tech Support Engineer at Nasuni since September 2019, Derek excels in resolving escalated issues and coaching junior engineers. Previously, Derek held the position of L2 Support Escalations Engineer at Dell EMC from August 2013 to August 2019, where responsibilities included guiding engineers through complex cases and troubleshooting Isilon NAS Business solutions as a Technical Support Engineer. Earlier experience as an Advantage Support Engineer at Novell involved diagnosing and addressing issues within GroupWise email systems. Derek began a career in technology as a Lab Assistant at BYU-Idaho, providing support for Microsoft Access and Excel assignments while earning a Bachelor of Science in Information Technology with an emphasis in Networking from Brigham Young University - Idaho between 2002 and 2007.
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