Jonathan Brook is currently the Service Management Lead at Tyl by NatWest, where they define and implement ITSM strategies to support significant business growth while enhancing service levels. Previously, they held roles such as Storage Architect and Professional Services Engineering Manager at Nasuni, and Application Support Manager at JPMorgan Chase & Co. and Barclays, where they successfully reduced IT costs and improved service availability across various teams. Jonathan is pursuing a BSc in Computer Science at the University of Leeds.
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