National Express is the UK’s largest scheduled coach operator. They are headquartered in Birmingham, with locations across the country. Their national network serves over 750 UK towns and cities. They run round-the-clock services to the UK's major airports and their festival and events services take customers to sport and music events as well as festivals.

Transportation

National Express

National Express' headquarters in Birmingham, United Kingdom

Ignacio Garat

Neil Miles

Donna Earley

Kevin Gale

John Boughton

Jennifer Tocknell

Sarah Rosier

Karen Myers

Janet Burke

Simon Callander

Emer McNally

Francisco Iglesias

Mike McKeon

Carolyn Flowers

Karen Geary

Helen Weir

Matthew Crummack

Ana De Pro Gonzalo

Jorge Cosmen

The Operations Team at National Express is responsible for ensuring the efficient and effective delivery of scheduled coach services across the UK. This includes overseeing service performance, managing day-to-day operations, and optimizing the customer experience. The team collaborates closely with other departments to implement safety protocols, streamline processes, and respond to customer inquiries, ensuring a reliable and pleasant journey for passengers nationwide.

Operations Team

The Information Technology Team at National Express is responsible for managing and supporting the company's technology infrastructure, ensuring that systems run efficiently and securely. This team oversees everything from server administration and IT support to cybersecurity and digital program management. Additionally, they play a crucial role in developing and enhancing digital platforms, including ecommerce and mobile applications, to improve customer experience and operational effectiveness.

Information Technology Team

The Data Analysis and Insights Team at National Express is responsible for leveraging data to drive strategic decision-making and enhance operational efficiency. They analyze customer behaviors, market trends, and service performance to provide actionable insights that improve service offerings and optimize resource allocation. Additionally, the team ensures data governance and compliance, while fostering a culture of data-driven decision-making across the organization.

Data Analysis and Insights Team

The Engineering Team at National Express is responsible for ensuring the safety, compliance, and efficiency of the company's fleet and infrastructure. This team develops innovative technical solutions, oversees engineering management, and coordinates regulatory compliance for various operations, including coaches and buses. They play a critical role in enhancing operational performance while supporting the company's commitment to delivering reliable transport services across the UK.

Engineering Team

The Marketing and Communications Team at National Express is responsible for developing and implementing strategies that enhance the brand's visibility and engagement across the UK. They focus on customer insights, brand marketing, and public relations to effectively promote services, drive customer loyalty, and support corporate communications. This team collaborates to position National Express as the leading choice for travel, leveraging various channels to connect with diverse audiences.

Marketing and Communications Team

The Finance and Accounting Team at National Express is responsible for managing the company’s financial operations, ensuring accurate financial reporting, budgeting, and compliance. They support strategic decision-making through financial analysis and forecasting, oversee payroll processes, and manage pension administration. Their work is integral to maintaining fiscal health and driving the company's growth and efficiency in the transportation sector.

National Express

Org chart

Board & advisors

Teams

Operations Team

Information Technology Team

Data Analysis and Insights Team

Engineering Team

Marketing and Communications Team

Finance and Accounting Team

Offices

National Express

Org chart

Board & advisors

Teams

Operations Team

Information Technology Team

Data Analysis and Insights Team

Engineering Team

Marketing and Communications Team

Finance and Accounting Team

Offices

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