Lee M.

Lee M. is a seasoned claims executive with over 25 years of experience in auto material damage and more than 10 years in the auto collision and repair industry. Currently, Lee serves as Director of Claims – Material Damage at Nationwide, where they lead a high-performing team overseeing an extensive network of over 2,300 vendors and managing more than 90,000 claims annually. With a strong focus on customer experience and operational excellence, Lee utilizes LEAN principles to drive improvements in repair quality and efficiency. Their leadership emphasizes team engagement, problem-solving, and alignment of vendor performance with corporate goals.